GENERAL
1. Woodchip is a custom furniture brand designed by Chris O’Dell made to order (hereafter “the Company”)
2. The Company shall invoice the client at the commencement of each stage according to the project or order schedule.
3. For product orders, customer shall pay the Company a deposit of $400.00 (two hundred and fifty) dollars CAD (the "Design Fee") before the design process and 90% down payment upon the approval of the design and prior to the building process, order manufacturing or project management can commence. If the design is accepted, the design fee is put toward the final price of the product. If the design is not accepted, the Design Fee is non-refundable once the design process has commenced. The down payment is non-refundable once the design is confirmed by the customer and when production starts.
4. The client is highly encouraged to study any design drawings, specifications, material selections, or information stated in the quotation before confirming the order through payment. Any changes requested by the client, once production starts, will be charged accordingly.
5. The remaining balance must be paid prior to delivery, unless stated otherwise in writing.
6. Any payment received 14 days after the date of invoice will be considered as late payment. A corresponding extension to the production will be requested. The Company reserves the rights to suspend the work indefinitely until payment is made.
7. The Company reserves the right to not accept partial fulfillment of each corresponding invoice.
8. The Company strictly retains ownership and property rights of any articles until delivered and/or installed. The Company must also be given, by the client, full access to all delivered items or the renovation site until payments are made in full. The ownership of a product shall only pass to the client upon our receipt of the full payment as stated in the invoice.
9. The Company reserves all the rights related to design, copywriting, intellectual property and so on, unless stated otherwise.
10. In the event that a product is undercharged or under quoted by the Company for any reason whatsoever, we shall have the right to settle an agreement with the client regarding the pricing discrepancy and issue an additional invoice for the said discrepancy. The Company has the right to cancel the order if the settlement agreement fails. The Company may or may not refund the deposit based on a case to case basis and/or whether production has started or not.
11. The work schedule, design or plan (if any) and delivery dates only serve as a guide. It is subjected to change based on current situations. The Company will inform the client (in writing) when such changes occur.
12. If any external subcontractors (not appointed by our company) handle the delivery of the products, The Company will not be responsible for any site management issues, delivery mis-coordination, or damage in the quality of work.
13. The Company shall not be responsible for non-delivery or late delivery of the products due to circumstances beyond its control. In cases where external suppliers fail to provide materials, the Company reserves the rights to use similar materials from other sources in order to complete the order.
14. All details and drawings provided by the Company represents design intent and concept. All final products will follow this design to our best knowledge, production timeline, technical ability and limitations, experience of our workers and budget set up by client.
15. All items produced by the Company will follow the design agreed upon by the client and the Company in the best possible way. The Company reserves the rights to change the design if any technical or constructional issues arise.
16. Any decisions on materials, design, technical or construction matter will be made at the discretion of the Company and will be made to satisfy either delivery deadline, budget or complexity of the project.
17. If the criteria / similarity between the design intent and the final product is fulfilled by at least 80%, any aesthetic or design differences will be deemed acceptable by the Company. Each custom piece has different methods of production and differences in design might be applicable.
18. Materials used for the products are specified in drawings and contract confirmed by client. Any unusual materials must be requested by client prior to production. The Company takes the right to refuse such a request if material is not available or within the budget.
ORDERS, VARIATION ORDERS AND CHANGES
1. A product order will only be considered confirmed if payment has been made. The quotation or invoice is considered as a binding contract between the Company and the client and is rectified through payment. The order will be produced to the Company’s specification and design. The client is highly encouraged to ask for clarification if any question arises. A verbal or written acknowledgment will be received upon order confirmation.
2. Any additional or replacement items (not reflected in the quotation) to be done due to site situation and / or client request will be considered as a variation order.
3. All variation orders are subject to client confirmation and full payment must be made before work starts.
4. The Company reserves the rights to suspend all work for not more than 5 working days to plan the incorporation of the variation order into the existing work. This may lead to alteration or additional charges. The Company shall not be held liable for any delays.
DELAY OR DISCONTINUATION OF WORKS / CANCELLATION OF ITEMS
1. In the event that a client calls for termination and / or discontinuation of work at any stage, the deposit fee is non-refundable and will be considered as payment for any work done onsite or offsite.
2. The Company will not accept cancellation from confirmed orders. All payment will be forfeited in the event of cancellation.
3. The Company reserves the right to invoice for all work done including design and specification drawings, items fabricated off site, etc. should the client decide to terminate work at any stage.
4. The Company will defer the continuation of any work that has been cancelled to a new contractual arrangement between the client and the Company.
5. The Company reserves the right to give notice of work termination if there is a contract breach or an unexpected event occurs.
6. The Company has the right to cancel any confirmed product order at any time and for any reason whatsoever without the client’s prior consent or agreement. Upon cancellation, the Company is no longer obliged to deliver the product. The Company shall return the deposit fee two (2) weeks after cancellation, without any interest or compensation.
1. The Company will be responsible for any manufacturer defects for one (1) month after the product’s delivery, unless otherwise stated in the contract. The Company bears no responsibility for the wear and tear or inappropriate use of finished items after the product’s delivery and/or installation. The Company will not accept liability for any damages caused by a product’s inappropriate use.
2. All resource materials including marble, granite, veneer, solid wood, laminate, plywood, fabric, genuine leather, metals etc. may have watermarks, spots or tone irregularities. These irregularities are caused naturally and will not be considered as defects. Based on conditions and placements, the natural and manmade materials might experience the following: hairline cracks, unevenness, material odors, shrinkages, irregular polishes, slight natural scratches, stone crystallizations, different stain tonalities, and so on. All above mentioned claims are not considered to be defects. The Company reserves the rights to refuse any claims that are related to material characteristics.
3. The Company reserves the right of inaccuracy that reflects international industry standards based on material and design of the furniture and carpentry.
4. For more information refer to Inspection and Acceptance of the Products below.
WARRANTY OF ITEMS
1. All delivery dates provided by the Company (whether stated in the quotation, the invoice or otherwise) are mere estimates only. Accordingly, the Company shall not accept any liability for product delivery delays.
2. Full payment must be made before delivery schedule can be arranged with the client, unless otherwise stated.
3. The receiver must be 18 years or older. Any claims regarding the delivery after signing will not be accepted.
4. Once item is delivered and delivery note is signed, it is confirmed that item is fully accepted in a state as it is, any subsequent claims can be refused by the Company unless the issue is acknowledged by the Company and falls within warranty period.
5.Unless otherwise stated, all deliveries must be delivered to a single address at a building’s ground floor or to a level that has access to a lift where the delivered item can fit. In cases where items must be carried by staircase, additional labour charges may be imposed at prevailing rates. In cases where delivery must be made to more than one (1) address, an additional transport fee will be charged at prevailing rates for each delivery.
6. The client must ensure access to project site or delivery site prior to commencement of delivery or renovation works. The Company shall not be held responsible for any loss or damage to loose articles left behind by the client in the delivery site. The client is responsible for any additional costs in terms of delivery equipment. Whilst every care will be taken, no responsibility will be taken by the Company for the client’s property being damage during delivery.
7. If product delivery is not possible or if the client is not present during delivery, the products will be returned to the Company warehouse. The client will be invoiced for any additional transportation and delivery fee. In addition, storage fee will be shouldered by the client in accordance to the Terms and Conditions.
DELIVERY
1. Any orders that are confirmed by the Company as ready to deliver must be accepted by the client within one (1) week. If delivery is postponed by the client, the Company may charge a storage fee equivalent to One Hundred ($100.00) dollars CAD per item per week. Any order stored longer than three (3) months may be disposed or confiscated without compensation.
2. The Storage Fee may be paid in lump sum or in advance.
STORAGE FEE
INSPECTION AND ACCEPTANCE OF THE PRODUCTS
1. The client is highly encouraged to inspect the product upon delivery or pick-up. Any defects must be reported to the Company immediately. Any claims after signing the acceptance document will not be accepted unless agreed upon by the client and the Company.
2. Unless there is a manufacturing defect on the product notified during handover, the Company reserves the right to refuse any refund, exchange or credit.
3. Once the defect or shortage is verified by the Company, product collection arrangement will be provided immediately. Please note that a loan piece will not be provided as part of the resolution; however, in cases of product replacement, the client may use the defective item until the Company delivers the new piece.
4. Some item finishes may tarnish over time. This occurs naturally and may vary based on the material used. It is not considered a defect if the finish is different from the expectation of the client or interior designer. Knots, open grain, wood cracks, colour change, material unevenness and mineral deposits are natural. Thus, the Company will not consider this as a manufacturing defect.
5. Please be aware that some furniture has a distressed finish (e.g. scratch marks, antiquing etc.). This is intended and will not be considered as a manufacturing defect.
6. Be aware every material has its own attributes including visual uniqueness, odour characteristics or finishing feel. All these attributes represent materiality and are considered as part of item deliveries. Any claims and complains must be done immediately during handover otherwise the Company has the right to refuse such claims.
7. Please note that scars and wrinkles are natural characteristics of leather. Small cracks, unevenness and changes in finishing color are organic characteristics of wood and will not be considered as a manufacturing defect.
RETURNS
1. The Company does not accept any returns of delivered/picked-up products. In the case the client decide to return the item back to the Company, any cost related to this return will be charged accordingly to the client. All payments (down payments, progressive payments, balance payments) provided by client to the Company are not refundable in an event of return.
LIABILITY AND RESPONSIBILITY
1. The Company is not responsible for any issues related to design or construction after the order is accepted by client.
2. The Company is not liable for any damages and injuries caused by our products.
PERSONAL INFORMATION
1. Client information will be held with utmost confidentiality. However, the Company reserves the right to use personal information and contact details for marketing purposes.
COMPANY REPUTATION DAMAGES
1. Woodchip aims to provide the best services to all clients with high reputation and honesty in business practices. The Company will continue to put in effort to upkeep the good standard and responsibility.
2. The Company reserves the rights to proceed with legal action to any individual or any company for defamation, regardless in form of verbal, public statement or via social media. The Company will proceed according to international legal criterion.